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I suggested that this might not be the best way to maintain a high completion rate for card applications…as I would like not keep calling! She politely informed me she would make note of my suggestions.

A few days ago, I received a form letter from Vancity VISA, reiterating the incomplete nature of my application form, and that I should call the number below to complete my application. The space for the phone number was blank. Have a nice day.

Like most financial services organizations, Vancity endeavours to provide multiple products and services for all customer needs and life stages. And such an enterprise is difficult to operationalize, while maintaining effective customer service functions.

I hope they get it right. What's new, what's trending and what's working in the world of customer experience. Home Archives Profile Subscribe. Going from buzzword to mission critical: Went to Vancity and opened an account. Left the county for a couple of years. In my credit was 'reset' and I tried to get a credit card. Royal gave me one. Then I went to buy a car.

Vancity said nope, Royal gave me a loan. Went to buy a house. Vancity said nope, Royal gave me a mortgage. Vancity not so great in my opinion. I no longer bank there. So Vancity is a bad financial institution for not giving credit to someone who has a history of abusing credit?

That's the way I want my financial institution to be. If the time frame given is correct, he wouldn't have a history of abusing credit, he'd have no history at all. That being said, if you were out of the country for that long it's no surprise. My folks recently came home to retire after working some 20 years abroad and in spite of substantial assets on the books here in Canada, with no credit history or activity on their accounts for those 20 years, they could barely get a credit card.

Rebuilding credit just takes time and most banks have options there: They don't give credit to anyone that doesn't own a ton of collateral.

I have great credit, a ridiculous line of credit at my current bank, but even closing those down they wouldn't approve me for anything at all. No good for anyone looking to establish credit. If I was still in my twenties and foolish yes. Now that I'm a grown up and responsible it does seem a little foolish to be turning away good business.

Their loss of a client of ten years. I would have thought that credit unions, as smaller but more local organizations, would be in a worse position to compete on rates with the big banks, but in a better position to get to know their customers and cautiously give out loans to people the big banks wouldn't accept Vancity not only helped me get a loan while I repaired my credit they worked with me on how to repair it as fast as possible.

I was totally impressed and moved away from TD, I haven't looked back since. Really depends on what you want, I stopped using my Vancity account purely because I move around too much and it was a super big hassle to try to find ATMs. Also if you want to do investments and RRSPs, the bigger banks are a safer bet. With that said, I still have some money in my Vancity account to use while in Vancouver.

They're a credit union. You can use any credit union ATM, anywhere in the Lower Mainland, with no additional fees, as long as you're a Vancity member. Yeah I guess my point was that there aren't a lot of credit union ATMs when you're not in major cities. Any credit union across the country actually - with no additional fee. Actually - the list of "ding free" ATM's is much longer I couldn't get any access to ATM deposits for a week and had to go cash my paycheques at a teller every two weeks.

Later when I sold some shares of stock in a tech co. For the two days it was in there, at least. I withdrew it all, walked across the street to Vancity and was given an actual grown-up bank account! No silly holds at the ATM, good service, etc. Eight years later and I'm still with them, though I've had some frustrating experiences in the interim, mostly revolving around Vancity Visa, which is terribly run compared to the banking side, and the fact that they make it too tough to borrow from them.

Sections of this page. Email or Phone Password Forgot account? See more of Vancity on Facebook. Ratings and reviews have changed. Steven Hall recommends Vancity. Joan Lawrence recommends Vancity.

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Vancity Customer Service Number, Contact Number Vancity Customer Service Phone Number Helpline Toll Free Contact Number with Office Address Email Address and Website. Get all communications details reviews complaints and helpdesk phone numbers. Vancity Customer Service Phone Number, Email ID, Office Address Vancity ( is the credit union company which deals in providing services like financial support to the customers. The company is the re-cognized company in the Canada.

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